Refund policy
TRUFAIRS RETURN AND REFUND POLICY
“Shop easy. Return simple. That’s the Trufairs Promise”
Thank you for shopping with TRUFAIRS. We want you to love your new product but understand that the product may not meet your expectations or your needs have changed. If you are not completely satisfied, we are committed to providing you with a smooth and hassle-free return process.
30-Day Hassle -Free Returns
Most products can be returned or exchanged within 30 days of delivery if the product is in its original or unused condition. We believe in our products and trust our customers, so we accept returns for any reason--including buyer’s remorse.
Shipping and Restocking Fees
- Return Shipping: Returns are on us! Once a return is initiated, we will provide a prepaid shipping label for the return.
- Restock Fees: There are NO restocking fees. You will not be charged to return an item.
Return Conditions
To be eligible for a full 100% refund, items must be in their original or unused condition, meaning they must not have damage, stains, pet hair, or missing parts.
The Return Process
- Initiate Return: Contact our customer support team at Trufairs via email at sales@trufairs.com or 1-844-833-3267 within 30 days of delivery.
- Receive Return Label: We will send you a pre-paid shipping label.
- Ship Item: Pack the item securely with original packaging and ship it back using the provided return label.
- Inspection: Once our team receives and inspects the item to ensure it is in its original condition and then we will process your return.
- Refund: A 100% refund will be issued to your initial payment method. Please allow for 7-10 business days for the credit to appear on your statement.
Damage Fee
You maybe charged a fee if the item is returned damaged, missing parts, not in original condition.
Important Notice Regarding Returns
Customer Return Notice
Important Update Regarding Returns
While we strive to keep returns simple, some items in our collection require specialized handling due to their size and weight. Please be aware that a variable return shipping fee may apply to certain products. This fee is calculated based on the items’ weight, dimensions, and specific handling requirements.
Heavy & Oversized Items
An item is considered “Heavy” or “Oversized” and may incur higher return fess or additional handling charges it meets any of the following criteria:
- Weight: Exceeds 50 lbs.
- Length: The longest side exceeds 59 inches
- Girth: Total combined dimensions (Length + Girth) exceed 130 inches
Additional specialized handling fees may also apply based on the carriers’ requirements. We recommend contacting our support team before initiating a return for these items to receive a custom shipping quote.
Website Disclaimer
Shipping and Handling Disclaimer:
Trufairs reserves the right to apply variable return shipping and handling fees to any order. Return costs are determined by the carrier based on the items’ weight, dimensions, and necessary protocols. Items weighing over 50lbs, exceeding 59 inches on their longest side, or surpassing 13 inches in total length and girth are subject to oversized freight charges. Additional surcharges may apply for remote locations or specialized courier requirements. All return shipping fees will be deducted from the final refund amount.
Discounted Purchases
If you return a product that was part of a discount qualification, your refund will be reduced to account for the return.
Product Warranties
Contact the manufacturer directly for product registration and warranty related information. If you want a warranty or extended warranty, contact Trufairs prior to purchase. Additional fees will be applied. Warranty is not available after purchase.