As soon as you place your order, we get to work! Within 24 hours, we’ll begin processing it. In 2-3 days, you’ll receive an email from our sales team with all the essential details, including when your order will ship and when it should arrive. We’ll also include a link to our policies—please take a moment to review them.

Absolutely! We’ve partnered with third-party financing options like Affirm to make your purchase easier. While we don’t offer direct financing through Trufairs, we fully support your choice of third-party options. Service will be provided in compliance with the factory warranty. Exchanges will be made only as authorized by the technician and provided that you have the original packaging.

You have 48 hours to make any changes to your order. After that, once we send you the fulfillment email (usually 2-3 days after your order), changes can no longer be made.

Yes, you can! You have 48 hours to update your delivery address before we send the fulfillment email.

Our prices might change due to sales, but rest assured, your order will be fulfilled at the price you locked in when you placed it. If a sale happens afterward, the lower price won’t apply to your existing order.

Definitely! If you’re ordering more than 10 items, you qualify for our bulk order discounts. Orders of 10-20 items get a 10% discount, and orders over 20 items receive a 15% discount. Just reach out to our sales team before placing your bulk order to make sure the discount is applied.

We love our returning customers! You’ll receive a 5% discount at checkout—just make sure to verify that you’re a returning customer to claim your discount.

Yes! If you place more than 10 orders in a calendar year, you become a Gold Customer. You’ll receive a coupon for a 7% discount after your 10th order, which you can use within the same year.

You can track your order through the delivery service link provided in your email.