Shipping Policy

Thank you for visiting and shopping at Trufairs! We are committed to providing a smooth and transparent shipping experience for our customers. Please review our shipping policy to understand how your order will be processed and shipped.

Shipping Locations

We currently ship to customers worldwide. However, please note that shipping availability and times may vary depending on your location and the product’s supplier.

Processing Time

• All orders are processed within 1-2 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for order processing and delivery.

Shipping Time

Since we operate as a dropshipping company, shipping times will vary depending on the location of the supplier and the destination of your order.

• Estimated delivery time is 2-4 Weeks.

Please note that these are only estimates. Actual delivery times may vary based on shipping carrier delays or unforeseen events.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of the item(s) and the shipping destination. We offer standard and expedited shipping options where available. Some products may be eligible for free shipping, as noted on the product page.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. Please allow 24-48 hours for the tracking information to update.

Customs, Duties, and Taxes

Trufairs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delayed or Lost Shipments

If your order is significantly delayed, or if you believe it is lost in transit, please contact our support team at sales@trufairs.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Wrong Address Disclaimer

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for shipments delivered to an incorrect or outdated address. If you realize your address is incorrect after placing an order, please contact us immediately.

Missing or Damaged Items

If you receive your order and it is missing items or arrives damaged, please contact our support team within 7 days of delivery at sales@trufairs.com. Include your order number and a photo of the damaged product (if applicable), and we will resolve the issue promptly.

Contact Us

If you have any questions about our shipping policy, please contact us at sales@trufairs.com].